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Filing a complaint

If you see something that represents a risk for the safety of the public, have problems with a contractor or have doubts that work was carried out without a licence, you may notify the Régie du bâtiment du Québec (RBQ).

Risks for the safety of the public

You see a situation that could jeopardize the safety of the public, for example risks of electric shocks, fire or fall? Complete the online form Complaint concerning public safety.

Problems with a contractor

In the case of a dispute, you could be entitled to a financial guarantee if your contractor had a licence when they carried out the work. See the page Know your recourses.

You may also file a complaint against them with the online form Complaint concerning the services delivered by your contractor.

New house or condo

If a contractor fails to meet their contractual obligations, you may make a claim from the Guarantee Plan for New Residential Buildings. Go to section Make a claimThis link open an external website of the Régie du bâtiment du Québec in a new window. on the Guarantee Plan’s website.

Unlicensed work

If you see someone performing work without holding a licence, complete the online form Report unlicensed work.

Situations where the RBQ cannot take action

Some issues that you experience are outside the RBQ’s mandate. However, certain other organizations may help you with these.