Filing a complaint

The Régie du bâtiment du Québec (RBQ) places at your disposal online forms to enable you to file any complaint related to the following:

Guarantee plan and security

Regarding any complaint or claim in connection with a new house or a new condominium unit covered by the mandatory Guarantee plan, refer to the appropriate heading related to the Guarantee plan for new residential buildings.

You have called upon and done business with a contractor who holds a licence, and you have suffered a prejudice related to poor performance or non-performance of construction work? Please refer to the appropriate heading under Licence security, where you will find the admissibility criteria, the procedure to follow for making a claim, as well as the list of contractors against which claims have been filed (either pending or filed since 2009).

Situations where the RBQ cannot take action

Please note that the RBQ is not empowered to settle all of the issues that you may encounter with your property. Some issues are simply outside the RBQ’s mandate. However, certain other organizations may help you with these.