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Dealing with a licenced contractor

Obtain the payment after a claim

The Régie du bâtiment du Québec (RBQ) files the claims of all the wronged consumers in the contractor's file. This file is open for 6 months upon acceptance of the first claim. During this period, the claims of other citizens can be added to the file. Look up the Outstanding claims.

The amounts paid

The maximum amount paid in compensation for all beneficiaries is $20,000 (specialized contractors) or $40,000 (general contractors). The money comes from the guarantor, so the RBQ does not hold any money. It only acts as an intermediary.

If the claims exceed the amount of the licence security, the money will be divided among the beneficiaries on a pro rata basis.
Natural persons
are paid before legal persons and partnerships.

Payment

At the end of the 6-month period, the RBQ will send you a decision and the guarantor's indemnity cheque within about 45 days. 

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