Declaration of services to the public

The Declaration of services to the public [Fr] – PDF (1,1 MB) of the Régie du bâtiment du Québec (RBQ) reflects all of the commitments that it intends to make to draw closer to the public and to enterprises. The declaration stems from obligations stipulated in the Public Administration Act, one of whose objectives is to improve the quality of services.

Commissaire à la qualité des services aux citoyens

The Commissaire à la qualité des services aux citoyens’s mandate is to contribute to the improvement of relations between the RBQ and the citizens, and to collaborate in the continuous improvement of the services offered to the public.

The commissaire undertakes to:

• communicate with you within 2 business days following your request
• gather all relevant information
• rigorously analyze the complaint and identify the source of the problem
• deal with your complaint respectfully, fairly and transparently, within 20 business days following your request and, if possible, take the necessary measures
• recommend a solution to the concerned authorities in order to solve the problem.

If the RBQ cannot process your request, the commissaire undertakes to:

• clearly explain to you why the RBQ is unable to act upon your request
• direct you to other authorities that may be able to meet your expectations, as the case may be.

Are you dissatisfied with the service offered by the RBQ?

Do you wish to comment on the quality of services you received from the RBQ or to lodge a complaint? Do you believe that your request did not receive the attention it warrants? Please submit your comments to the RBQ so that it can improve its services. Complete the form Complaint concerning the services delivered by the personnel of the RBQ.

Régie du bâtiment du Québec

Commissaire à la qualité des services aux citoyens
255, boulevard Crémazie Est, 11^e étage
Montréal (Québec) H2M 1L5

Téléphone: 1 866 274-6678 ou 514 873-0841
Télécopieur: 514 864-9303
Courriel: declarationservices@rbq.gouv.qc.ca