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In view of protecting the public, we contribute to the quality of the work and safety of buildings and facilities. We also see to the professional qualifications of contractors and owner-builders, as well as to their probity.
We fulfill our mission by enacting construction, safety and professional qualification standards. We oversee the enforcement of these standards through verifications, inspections and investigations, by applying the remedies provided by law in case of defaults or defects and by setting out financial securities to protect consumers. We are also recognized as an organization which inspects and verifies quality control programs in the area of pressure installations.
Created in 1992, the RBQ is present in the entire territory of the province of Québec through its service points. The RBQ’s head office is in Montréal.
Acting under the ministre des Affaires municipales et de l’Habitation, the RBQ has the status of a “body other than budget-funded body”. Thus, it finances its expenses directly from the sources of independent revenue. However, the RBQ remains subject to the Civil Service Act and liable to the government budgetary management framework.
We invest great efforts in searching for opportunities to improve our practices and our actions in order to become more efficient and to fulfill our mission. We review and optimize our practices, processes and activities to become more efficient and to strengthen our governance.
That’s what inspires the vision that will guide our actions: The RBQ, an organization that is recognized for its involvement and contribution to the building and installation industry.
We fully support the ethical values of the public administration of the province of Québec. To accomplish our mission, we count on essential values:
Since our 2018-2023 Strategic Plan [Fr], our ambition has been to become an organization truly focussed on client-oriented quality services. Our promise is as follows:
Put our expertise at your disposal by offering you an efficient service and by simplifying your procedures.
This promise completes our mission of protecting the public, our vision and our values. It is a guideline, a frame and a target to achieve with regard to services.
To achieve our promise, we have undertaken the Virage service plus project, the objective of which is to better serve our clients and partners. We therefore wish to put clients’ needs at the centre of our actions in order to offer high-level, accessible and user-friendly expertise services. We are initiating a shift: these actions are part of an organizational transformation approach where all employees are in “service” mode at all times.
We are mobilized to improve the quality and the time of our services as well as to better support entrepreneurs, partners and the public. We have analyzed the main interactions clients have with us. Here are the ones we are already working on: