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Report unlicensed work

Before you begin

To combat unlicensed work, the Régie du bâtiment du Québec (RBQ) has set up a specialized team of investigators with responsibility, in particular, for self-build projects and home renovations.

To help the RBQ prevent unlicensed work, you should report any construction work undertaken by a contractor who does not hold the appropriate licence.

Confidentiality and acknowledgement of receipt

You do not have to identify yourself to report unlicensed work. However, any personal information you provide will remain confidential and will only be used if the investigator needs to contact you to obtain additional information.

If you wish to receive an acknowledgement of receipt after filing a report, please include your contact information on the form.

Complete the form

Processing of your report

We receive a high volume of complaints daily. Please be assured your complaint will be handled as soon as possible. You will receive an acknowledgement of receipt as soon as analysis of your file begins.

For a precise knowledge of the RBQ's commitments, we invite you to consult the Declaration of services to the public.

Thank you for your understanding.

Once the RBQ has processed your report, you will receive an acknowledgement of receipt and your docket number by email or by regular mail. If you have any documents to send us, you can do so, making sure to include your docket number. For example:

  • photos
  • contracts
  • any other document relevant to your report.

If your report can be dealt with by the RBQ, it will be sent to the appropriate teams.

There will be no follow-up on the situation after the RBQ sent the acknowledgement of receipt, since information on an investigation cannot be disclosed. No further information will be provided.

Processing of a report

The processing of an unlicensed work report can take months. As a general rule, when a complaint about unlicensed work is valid, meaning that the work have been done by someone who does not hold the required licence, the RBQ conducts verifications and investigations in order to know if it’s possible to make recommendations for a prosecution against the offender to the Directeur des poursuites criminelles et pénales. The RBQ gathers relevant evidence to act by various means depending on the circumstances. It won’t automatically go to the job site or to where the work is performed.

Following its investigation, the RBQ makes recommendations to the Directeur des poursuites criminelles et pénales, which decides to hand out  a statement of offence to the offender or not.

For a precise knowledge of the RBQ's commitments, we invite you to consult the Declaration of services to the public.

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