Régie du bâtiment du Québec.

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Complaint concerning the quality of the services delivered by the personnel of the RBQ

Before you begin

We receive a high volume of complaints daily. Please be assured your complaint will be handled as soon as possible. You will receive an acknowledgement of receipt as soon as analysis of your file begins.

For a precise knowledge of the RBQ's commitments, we invite you to consult the Declaration of services to the public.

Thank you for your understanding.

Are you dissatisfied with the quality of services rendered by the personnel of the Régie du bâtiment du Québec (RBQ)?

You can complete our online form, which will be forwarded to the Commissaire à la qualité des services aux citoyens.

Note that if your complaint concerns a construction contractor, you must instead file a complaint concerning disputes related to the services offered by your contractor.

Complete the form

Processing time

The Commissaire à la qualité des services aux citoyens will contact you within 2 business days and will respond to your request within 20 days.

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