According to our language policy, only certain contents may be translated. Visit the French version to obtain all the information.
You do not have to identify yourself to file a complaint relating to unlicensed work. However, any personal information you provide will remain confidential and will only be used if the investigator needs to contact you to obtain additional information.
If you wish to receive an acknowledgement of receipt of your complaint, please include your contact information on the form.
Once the RBQ has processed your complaint, you will receive an acknowledgement of receipt by email or regular mail.
If your complaint can be dealt with by the RBQ, you will receive a final communication providing your case number and informing you that your complaint will be forwarded to the appropriate teams.
Since revealing information on an investigation is prohibited, the RBQ will not be following up with you once it has sent either the acknowledgement of receipt or your case number.
The processing of a complaint relating to unlicensed work can take months. As a general rule, when a complaint about unlicensed work is valid, meaning that the work has been done by someone who does not hold the required licence, the RBQ conducts verifications and investigations in order to determine if prosecution against the offender can be recommended to the Directeur des poursuites criminelles et pénales. The RBQ gathers relevant evidence by various means depending on the circumstances. It will not automatically go to the job site or the location where the work has been carried out.
Following its investigation, the RBQ makes recommendations to the Directeur des poursuites criminelles et pénales, which decides whether or not to issue a statement of offence to the offender.
For specific information on the RBQ's commitments, we invite you to consult the Declaration of services to the public.