Régie du bâtiment du Québec

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Searching for a contractor or a licence number: consult the Licence holders' repertory.

Searching for a contractor or a licence number: consult the Licence holders' repertory.

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Filing a complaint relating to unlicensed work

Before you begin

To combat unlicensed work, the Régie du bâtiment du Québec (RBQ) has set up a specialized team of investigators with responsibility, in particular, for self-build projects and home renovations.

To help the RBQ prevent unlicensed work, you should report any construction work undertaken by a contractor who does not hold the appropriate licence.

Confidentiality and acknowledgement of receipt

You do not have to identify yourself to file a complaint relating to unlicensed work. However, any personal information you provide will remain confidential and will only be used if the investigator needs to contact you to obtain additional information.

If you wish to receive an acknowledgement of receipt of your complaint, please include your contact information on the form.

Complete the form

Processing of your complaint

Once the RBQ has processed your complaint, you will receive an acknowledgement of receipt by email or regular mail.

If your complaint can be dealt with by the RBQ, you will receive a final communication providing your case number and informing you that your complaint will be forwarded to the appropriate teams.

Since revealing information on an investigation is prohibited, the RBQ will not be following up with you once it has sent either the acknowledgement of receipt or your case number.

Processing of a complaint

The processing of a complaint relating to unlicensed work can take months. As a general rule, when a complaint about unlicensed work is valid, meaning that the work has been done by someone who does not hold the required licence, the RBQ conducts verifications and investigations in order to determine if prosecution against the offender can be recommended to the Directeur des poursuites criminelles et pénales. The RBQ gathers relevant evidence by various means depending on the circumstances. It will not automatically go to the job site or the location where the work has been carried out.

Following its investigation, the RBQ makes recommendations to the Directeur des poursuites criminelles et pénales, which decides whether or not to issue a statement of offence to the offender.

For specific information on the RBQ's commitments, we invite you to consult the Declaration of services to the public.