Régie du bâtiment du Québec

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According to our language policy​​​​​​​, only certain contents may be translated. Visit the French version to obtain all the information.

Complaint concerning the services delivered by your contractor

Complete the form

The fields preceded by an asterisk (*) are mandatory.

1. Your details

2. Details of the contractor you are complaining about

3. Address of the location where the work has been performed

4. Work referred to in your complaint

*Ce champ est obligatoire.What type of work is this?

*Ce champ est obligatoire.The work involved which type(s) of location?

5. Nature of the work

The work is under which Régie du bâtiment du Québec area(s) of intervention?

Please describe the nature of the work.

During what period has this work been performed?

6. Description of your complaint

*Ce champ est obligatoire.Do you have a document establishing a link between you and the contractor? (Contract, bid, email, proof of payment, etc.)

Note: Please make sure that you attach a document establishing a link between you and the contractor at the next step.

*Ce champ est obligatoire.Have you filed this complaint with another organization?

7. Consent regarding your personal information privacy

Forwarding your complaint to your contractor

*Ce champ est obligatoire.Do you authorize us to forward your complaint as it to your contractor?

Forwarding your complaint to other organizations

*Ce champ est obligatoire.If necessary, do you authorize us to forward your complaint to other organizations?

Submitting your complaint at a public hearing

Depending on the severity or number of complaints received against your contractor, the contractor may be summoned to appear before the Bureau des régisseurs for a public hearing.

*Ce champ est obligatoire.Do you authorize us to submit your complaint at a public hearing involving your contractor?

Personal information that you provide with your complaint will be stored, used and communicated in compliance with the provisions of the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information. Subject to the Archives Act, once your complaint has been processed this information will be destroyed by the RBQ in accordance with the retention schedule.

It is possible to consult or correct this information by sending a request to the RBQ’s person in charge of access to documents and the protection of personal information. Please send your request to the address indicated on the RBQ and information distribution page [Fr].

Print the form for reference before moving to the next step. It won’t be possible to print it later.

By clicking on Next step, you will be able to attach your supporting documents.