Régie du bâtiment du Québec

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Searching for a contractor or a licence number: consult the Licence holders' repertory.

Searching for a contractor or a licence number: consult the Licence holders' repertory.

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According to our language policy​​​​​​​, only certain contents may be translated. Visit the French version to obtain all the information.

Complaint concerning the services delivered by your contractor

Complete the form

The fields preceded by an asterisk (*) are mandatory.

1. Your details

2. Details of the contractor you are complaining about

3. Address of the location where the work has been performed

4. Work referred to in your complaint

*Ce champ est obligatoire.What type of work is this?

*Ce champ est obligatoire.The work involved which type(s) of location?

5. Nature of the work

The work is under which Régie du bâtiment du Québec area(s) of intervention?

Please describe the nature of the work.

During what period has this work been performed?

6. Description of your complaint

*Ce champ est obligatoire.Do you have a document establishing a link between you and the contractor? (Contract, bid, email, proof of payment, etc.)

Note: Please make sure that you attach a document establishing a link between you and the contractor at the next step.

*Ce champ est obligatoire.Have you filed this complaint with another organization?

7. Consent

The Building Act requires the RBQ to maintain the confidentiality of the information you send us, including your identity. Therefore, in order to process your complaint we must obtain your consent for the following situations:

*Ce champ est obligatoire.Do you authorize us to advise your contractor of the existence of your complaint by sending them a copy?

By accepting, you authorize us to send your name and the work address referenced in the complaint, as well as your personal contact information (email address, phone number, home address, etc.).

*Ce champ est obligatoire.If necessary, do you authorize us to forward your complaint to other organizations, for example in case the complaint involves an infraction or a violation of provincial law?

If you accept, the RBQ will be able to forward your complaint in its entirety (including your personal contact information, when required) to the relevant organization, such as the Commission de la construction du Québec, Office de la protection du consommateur, etc.

*Ce champ est obligatoire.Do you authorize us to submit your complaint at a public hearing involving your contractor?

Depending on the severity or number of complaints received against your contractor, the contractor may be summoned to appear before the Bureau des régisseurs for a public hearing. If you authorize us to submit your complaint at such a hearing, a copy will be forwarded to your contractor and could also be forwarded to any person or organization that requests it following the hearing. They will therefore receive your name and the address of the work. However, your personal contact information (email, phone number, home address) will remain confidential.

Personal information that you provide with your complaint will be stored, used and communicated in compliance with the provisions of the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information. Subject to the Archives Act, once your complaint has been processed this information will be destroyed by the RBQ in accordance with the retention schedule.

It is possible to consult or correct this information by sending a request to the RBQ’s person in charge of access to documents and the protection of personal information. Please send your request to the address indicated on the RBQ and information distribution page [Fr].

Print the form for reference before moving to the next step. It won’t be possible to print it later.

By clicking on Next step, you will be able to attach your supporting documents.