• Fr

Searching for a contractor or a licence number: consult the Licence holders' repertory.

COVID-19: see our measures. Please note that exams are not cancelled, even in red zones.

Montréal’s service point [Fr]: relocation on August 26, 2020, and scheduling an appointment online.

According to our language policy​​​​​​​, only certain contents may be translated. Visit the French version to obtain all the information.

Complaint concerning the services delivered by the personnel of the RBQ

Before you begin

Complaint against a contractor

Please use the form Complaint concerning the services delivered by your contractor.

Complete the form

In accordance with the Declaration of services to the public [Fr] of the Régie du bâtiment du Québec (RBQ), you may file a complaint with the Commissaire à la qualité des services aux citoyens if you are dissatisfied with the quality of the services delivered by the RBQ.

Processing time

The commissaire or its representative will contact you within 2 business days and will respond to your request within 20 business days.

Complete the form