Régie du bâtiment du Québec

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Searching for a contractor or a licence number: consult the Licence holders' repertory.

This content in English is intended for individuals covered by the exceptions to the Charter of the French language and its regulations.

Complaint concerning public safety

If you see something that creates a risk for your safety or the safety of the public, you should file a complaint using our online service.

Check whether your complaint can be dealt with by the RBQ

The Régie du bâtiment du Québec (RBQ) deals with complaints connected with the areas under its responsibility. More specifically, the RBQ oversees the safety of buildings, installations and facilities in specific areas of intervention.

Examples of situations under the responsibility of the RBQ:

  • Electrocution hazard
  • Fire hazard
  • Blocked or unsuitable emergency exits
  • Risk of falling.

Examples of situations not under the responsibility of the RBQ:

  • Mould problems
  • Water infiltration
  • Air quality
  • Heating costs
  • Electricity costs
  • Insect or rodent infestation.

What action will be taken by the RBQ?

When the RBQ receives your complaint, it will:

  1. first determine whether the points described are under its responsibility, and whether they contravene the Québec Safety Code
  2. order the owner, where necessary, to implement the corrective measures it specifies
  3. inform you of the results of its intervention, if you have provided your contact information.

How long does it take to process a complaint?

When we have studied your complaint, you will receive an acknowledgement of receipt and your docket number by email or by regular mail.

For a precise knowledge of the RBQ’s commitments, we invite you to consult the Declaration of services to the public [Fr].

Notify the building owner if you are a tenant

If your complaint concerns a building in which you are a tenant, it is imperative that you have notified in writing the building owner, otherwise the RBQ cannot process your complaint.

If the owner fails to respond, or if you are worried about the corrective measures taken, file a public safety complaint with the RBQ.

Complete the form

The fields preceded by an asterisk ( * ) are mandatory.

1. Your details

2. Contact information of the owner of the premises posing a public safety hazard

Who is the owner? (if known)

What is the owner's address? (if known)

3. Description of the location where you have observed a public safety hazard

What is the address of the location where you have observed the hazard?

*Ce champ est obligatoire.Which type(s) of location it is?

4. Hazard and date of your observation

The hazard is under which Régie du bâtiment du Québec area(s) of intervention?

5. Carried out work

Do you know if a contractor carried out work at this site?

6. Measures taken

*Ce champ est obligatoire.If your complaint concern a building that you are a tenant, have you sent a letter of demand to your building owner?

*Ce champ est obligatoire.Have you filed this complaint with another organization?

Your complaint will be processed confidentially. Only employees involved in the processing will have access to your contact information, except if you accept that we share it, if necessary.

*Ce champ est obligatoire.Some municipalities process complaints regarding buildings on their territory. If that is the case, do you accept that we send your complaint to the concerned municipality ?

7. Section reserved for municipalities and organizations

Are you making us aware of a complaint lodged by or relating to a natural person?

If you answered yes, does your complaint (or supporting material, which you have attached to your complaint) bear the name and contact information of the natural person?

Print the form for reference before moving to the next step. It won’t be possible to print it later.

By clicking on Next step, you will be able to attach your supporting documents.