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Searching for a contractor or a licence number: consult the Licence holders' repertory.

Visit our COVID-19 [Fr] page to learn about the measures we have taken, such as postponing examinations. It is only available in French, but if you have any questions, please call us at 1-800-361-0761 and leave a message.

We must now focus on our essential services, so there could be additional delays. We keep processing urgent requests and will show tolerance of issues related to file update. Thank you for your understanding.

According to our language policy​​​​​​​, only certain contents may be translated. Visit the French version to obtain all the information.

Problems with a contractor

  • If you are the victim of a fraud, never hesitate to lodge a complaint to the police department of your municipality, or to the Sûreté du QuébecThis link open an external website of the Régie du bâtiment du Québec in a new window.. Indeed, dodgers or fraudulent operators rely on their victims’ silence, since they will too often put off reporting a dodger, either by shame or by fear of the consequences of contacting the police. By exposing the situation to a police officer, you will contribute to put an end to the activities of such fraudulent, fly-by-night operators.

    In addition, the RBQ receives complaints about contractors who carry out work without holding the right licence and who are untrustworthy.

  • All contractors holding a contractor’s licence issued by the RBQ, the Corporation of Master Pipe Mechanics of Québec (CMMTQ) or the Corporation des maîtres électriciens du Québec (CMEQ) detain a licence security.

    For the consumers, this requirement is an additional coverage since it provides them with compensations if they suffer a prejudice linked to the poor performance or non-performance of the construction work.

    However, general contractors exclusively registered in the new residential buildings subclass are exempted from this requirement, since this category of work is already covered by a mandatory guarantee plan (granted that the new building is covered) [Fr].In order to be eligible to a claim, you must have engaged the services of a licenced contractor and establish the proof of a partial payment having been made or of the performance of the work. Go to Make a claim against the licence security to learn how to do so.

  • See the Know your recourses page to learn what to do.

  • The RBQ has the power to have a licence cancelled or suspended for any of the reasons provided in article 70This link open an external website of the Régie du bâtiment du Québec in a new window. of the Building Act. This act also empowers the RBQ to issue licences containing restrictions under article 65.1This link open an external website of the Régie du bâtiment du Québec in a new window..

  • Before engaging the services of a contractor, you must make sure that he/she is insured against liability and that his/her policy covers the damages and accidents to third party. This insurance is not required by the RBQ; it is the responsibility of the contractor to insure himself/herself in this regard.

  • You have every right to access the site. The only restriction imposed to the client by the Civil Code This link open an external website of the Régie du bâtiment du Québec in a new window. (art. 2117) is to not interfere with the work flow. This provision is aimed at improving the state of balance between both parties by protecting the client while avoiding to place too heavy a burden on the contractor.

  • You are a victim of a fraud:

    1. Do not hesitate to call the police department of your municipality or the Sûreté du QuébecThis link open an external website of the Régie du bâtiment du Québec in a new window..
    2. Contact us, it is important that we have all the information. It could be useful for the investigation or for the analysis of a licence application. Please note that you can choose to lodge an anonymous complaint.
    3. In this situation, you can make a claim against the licence security to cover any payment.

If you do not find the information sought or if you need more information, contact us.

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